pacubet Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, security, and how our platform works. This page answers the most common questions we receive. Whether you're new to pacubet or already have an account, you'll find practical guidance on registration, deposits, withdrawals, live-dealer tables, slots, sports betting, and account protection.
This FAQ covers the essentials: how to open an account, verify your identity, fund your balance, place bets, and withdraw your winnings. We explain the difference between our game types, describe our payment options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), and clarify how we keep your data safe. If your question isn't answered here, our support team is available to help.
For detailed information about our terms, policies, and legal obligations, please read our Terms & Conditions and Legal NoticeFor privacy and data-handling questions, see our Privacy PolicyIf you need immediate assistance, contact our support team through your account dashboard or via the help section in our mobile app.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and typesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
We require two documents for identity verification (KYC). First, a government-issued ID: a national ID card, passport, or driver's licence. Second, proof of address: a utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name. Upload them through your account settings under "Verification". Our team reviews your documents and notifies you of approval or rejection within one business day. Once approved, you can deposit and withdraw on pacubet. If your documents are rejected, we'll explain why and give you a chance to resubmit.
Payments and transactions
Yes. We support direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose "Bank Transfer" as your deposit method, we provide you with our account details and a unique reference number. Transfer the amount from your bank account to ours, include your reference number in the transfer note, and your deposit will be credited to your pacubet balance once the bank processes the transfer. Bank transfers typically settle within one to two hours during business hours. We also support mobile wallets (online payment, e-wallet, mobile banking, local payment, online payment) and e-wallet for faster deposits. Choose the method that suits you best.
We do not charge fees on deposits or withdrawals. The amount you deposit is credited in full to your pacubet account. When you withdraw, the full amount you request is sent to your payment method. However, your bank or wallet provider may charge their own fees for the transfer. For example, some banks charge a small fee for outgoing transfers, and some mobile wallets charge a fee for receiving funds. These fees are set by your financial institution, not by pacubet. Check with your bank or wallet provider if you have questions about their fees. We always show you the exact amount you'll receive before you confirm a withdrawal.
Game rules and types
Live-dealer tables are real games hosted by professional dealers in a studio. You see the dealer on camera, place your bets through our interface, and watch the outcome in real time. We offer baccarat, roulette, blackjack, dragon tiger, and other table games. Slots are digital games with spinning reels and fixed paylines. You choose your bet size, spin the reels, and win based on matching symbols. Our slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games settle based on the dealer's actions; slots settle instantly. Both are available on pacubet via mobile app or browser.
We offer a welcome bonus for new accounts. The exact terms vary and are subject to change. When you open an account and make your first deposit, you may be eligible for a bonus offer. The bonus is credited to your account after your deposit is verified. Bonus funds are subject to terms and conditions, including playthrough requirements and game restrictions. Check your account dashboard or contact our support team for current offer details. All bonus offers are available only where local law permits and are subject to our Terms & Conditions
Security and account care
You can request account closure and data deletion through your account settings or by contacting our support team. Submit a written request stating that you want your account closed and your personal data deleted. We will close your account and delete your data subject to legal and regulatory requirements. Some data, such as transaction records for tax compliance and anti-money-laundering purposes, may be retained for a minimum of five years as required by law. We will confirm the closure and explain what data is retained and why. Your request is processed within 14 days.
Our support team is available through multiple channels. Log in to your pacubet account and use the help or support section in the dashboard. You can also access support through the mobile app. We respond to support requests in English and local languages. Response times vary depending on the volume of requests, but we aim to reply within a reasonable timeframe. For urgent account security issues, contact support immediately. For general questions, you can also check our FAQ page or read our Terms & Conditions and Privacy Policy