pacubetPrivacy Policy
This page describes what we collect when you use pacubet and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, place a bet, or withdraw your balance, you share personal information with us. We use that information solely to verify your identity, process your transactions, comply with local law, and improve our service.
We do not sell your data. We do not share it with marketing companies or data brokers. We encrypt it, store it securely, and share it only with partners who help us run pacubet—such as payment processors and banks—or when required by law. This policy explains what we collect, why we collect it, and what rights you have over your data.
If you have questions about how we handle your information, our support team can clarify any clause in this policy.
What We Collect and Why
Account Information
When you create an account on pacubet, we collect your full name, email address, phone number, and date of birth. We use this information to create and secure your account, communicate with you about your account status, and send notifications about settlements, withdrawals, and system updates. Your email and phone number are verified during signup to ensure they are genuine and belong to you.
Identity Verification (KYC)
Before you can deposit or withdraw on pacubet, we require identity verification. You submit a government-issued ID (passport, national ID, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement). We collect these documents to comply with anti-money-laundering (AML) regulations and to confirm that you are who you say you are. We store these documents securely and do not share them without your consent, except where required by law or by regulatory authorities in your jurisdiction.
Payment Information
When you deposit or withdraw on pacubet, we record your payment method and transaction details. For mobile wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we log the transaction ID and timestamp. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record the account holder name and transfer reference. We use this information to process your transactions, prevent fraud, and comply with financial reporting requirements. We do not store your payment method credentials (passwords, PINs); those are handled directly by your bank or wallet provider.
Activity and Betting Data
We record your betting and gaming activity on pacubet. This includes which markets you access (Liga 1, Piala AFF, Piala Indonesia, live-dealer tables, slots), your bets, your results, and your account balance changes. We use this data to settle your bets accurately, detect fraud or suspicious activity, and improve your experience. Your activity history is visible to you in your account; you can review all your bets, deposits, and withdrawals at any time.
Device and Access Information
We log information about how you access pacubet: your device type (Android phone, iPhone, desktop), your IP address, your location (city-level only, not street address), and the pages or games you visit. We use this information to detect unauthorized access (if your account is accessed from an unusual location or device), to improve our mobile app and website, and to prevent fraud. If you enable two-factor authentication (2FA), we send verification codes to your phone; we log these attempts to detect brute-force attacks.
Our commitment is clear: we collect data only to serve you and to comply with law, never to profit from it.
How We Use and Share Your Data
Third-Party Processors
We share your data with service providers who help us operate pacubet. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your transaction details to complete deposits and withdrawals. Banks and financial institutions receive your identity information to comply with regulatory requirements. Hosting and security providers may access your data to maintain our servers and prevent attacks. All third parties sign confidentiality agreements and are not permitted to use your data for any purpose other than providing services to pacubet.
Legal Compliance and Law Enforcement
We may disclose your data if required by law or by a valid legal request from a government authority, court order, or law enforcement agency. This may happen in your jurisdiction (such as Jakarta or Surabaya) or in other jurisdictions where pacubet operates. We will notify you of any such disclosure unless we are legally prohibited from doing so.
Data Storage and Location
Our servers may sit outside your jurisdiction. This means your data may be stored and processed in countries other than Indonesia. By using pacubet, you consent to this international data transfer. We maintain the same level of data protection regardless of server location. We do not store data in jurisdictions with weaker privacy standards than your own without your explicit consent.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track how you use pacubet (which pages you visit, which games you play). We use this information to improve our interface and detect technical issues. Cookies expire after a set period; you can clear them from your browser settings. Disabling cookies may prevent you from logging in or using some features of pacubet. We do not use cookies to track you outside pacubet or to share your data with advertisers.
Your Rights Over Your Data
You have the right to access your personal data. You can view your account information, activity history, and verification documents in your account settings. You have the right to correct any inaccurate information—contact our support team to update your email, phone number, or address. You have the right to request deletion of your account and associated data, subject to legal and regulatory requirements; some data (such as transaction records for tax compliance) may be retained even after deletion. You have the right to request a copy of all data we hold about you in a portable format.
Data Retention
We retain your account information, transaction history, and KYC verification documents for as long as you maintain an active account. If you close your account, we retain transaction records and identity documents for a minimum of 5 years, as required by financial regulations. We delete other information (such as cookies and device logs) after a shorter period, typically 12 months. If you request account deletion, we anonymize your data where possible and retain only what is required by law.
Contact and Complaints
If you have a question about how we handle your data, contact our support team through the help section in your account. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our privacy team or with the relevant data protection authority in your jurisdiction. We respond to all privacy-related inquiries within 14 days. If you remain unsatisfied after our response, you have the right to escalate your complaint to a regulatory authority.
Changes to This Policy
We may update this privacy policy periodically. When we make material changes, we notify you via email and through your account dashboard. Continued use of pacubet after a policy update means you accept the new terms. This policy is effective as of the date shown at the top of this page. We encourage you to review it regularly to stay informed about how we protect your data.
We are committed to keeping your data safe and your privacy respected. Our systems use encryption, secure storage, and regular security audits to protect your information. We do not sell your data, do not share it with advertisers, and do not use it for purposes beyond running pacubet. If you have any questions about this policy or how we handle your data, our support team is available to help.